As learning systems program manager, I lead systems strategies, content management strategies, product development, and launches of learning platforms for the Customer Success organization. In this time I was integral in the development of a next-gen customer facing learning platform as well as a bespoke sales enablement platform.
Agile Product Owner during the development of a custom learning management system created to nurture Looker users through their onboarding & career development with the goal of promoting customer success at scale & reducing churn.
Designed and implemented an asset and learning delivery platform supporting the success of a global sales force, winning the 2019 Showpad Innovative Design Excellence Award for system design.
I supported five creative teams in a fast-paced environment, managing the acquisition, discoverability, distribution, and storage of a wide variety of media. Resident expert, coach, and project manager for all things related to systems, protocols, and expectations of the video production environment.
Architected and implemented full CatDV (MAM) installation, managing five production groups, eight defined user roles, 30+ users, and over 300k assets, while also acting as primary troubleshooter and support person.
Managed user access to media, servers, accounts, and collaborative workspaces and trained users on workflows and best practices.
Trained and coached editors, designers, and subject matter experts on copyright, fair use, and licensing; Coordinated licensing and permissions with external intellectual property owners, and managed vendor selection for licensed assets.
Marketing generalist responsible for all activities to foster growth and member relations. Database Administrator for CMS and CRM, and solely responsible for graphic design, writing, and metrics tracking related to marketing activities such as email marketing, blog posts, press releases, and social media presence.
Point person for all marketing, PR, design, client training coordination, communications, and event planning for national Google Apps reseller.
Assisted office and field staff as the go-to technical leader and innovation champion, while acting as head communicator, web developer, marketer, writer, and designer.
Designed, wrote copy, and created all marketing and customer-facing materials, including both print and digital media, for multiple entities, while managing the intake and production workflow of printed and digital deliverables from the marketing department.
My skills are constantly evolving based on my projects’ needs – from open-source to licensed enterprise solutions. My favorite thing is rolling up my sleeves and unsorting the puzzle of a new application until I can identify its best use for my team.